Rental Agreement & Coverage
We’re a family-run company, and we want you to feel like part of our family too. No fine print or confusing terms — just everything you need to know before your adventure begins.
Coverage & Benefits
We offer optional Full Insurance between €7–€20/day depending on the vehicle. It includes collision and third-party protection, roadside assistance, and peace of mind throughout your trip.
What’s Covered
With Full Insurance, you’re covered for vehicle damage, third-party incidents, and get 24/7 support. We’re here for you if something unexpected happens.
What’s Not Covered
Tires, windows, mirrors, and interior damages aren’t included. Damage from off-road driving, misuse, or incorrect fuel also isn’t covered — please treat the car as your own!
Roadside Help
If your car breaks down or has a problem, just give us a call. We’ll assist you with towing or a swap — at no extra charge for Full Insurance customers.
Security Deposit
We collect a refundable €100 deposit at pickup. It covers things like fuel, fines, or minor damage. It’s returned when you bring the car back — no stress, no hidden fees.
No Insurance Option
If you don’t opt for insurance, you’re responsible for any damage costs (up to €4000). We’ll share repair invoices for full transparency — but we do recommend getting coverage!
Refund & Cancellation
We ask for a 10% prepayment to secure your booking. Cancel anytime and we’ll refund you — as long as it’s more than 2 weeks in advance. Cancellations within 2 weeks or no-shows are non-refundable.
Need Help?
You can always call or message us — we’re quick to respond and happy to help. At Velo Albania, your comfort, safety, and experience mean the world to us.